Experian: You can not get them on the phone,the recorder...
Una recensione del cliente Experian da parte dell'utente GetHuman ~Pen da novembre 24º, 2017
Background on ~Pen's case
GetHuman: ~Pen - can you tell our other Experian customers when your case took place?
~Pen: Yeah. It was morning, on novembre 15º.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Pen a list of common Experian problems)
~Pen: "Fix credit score" was why I was trying to call.
~Pen's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pen: You can not get them on the phone,the recorder states call between normal working hours. *am-*pm. It doesn't matter what time you call, you get an automated service that can't help you. Very upset and will be discounting my service.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Pen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pen: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Pen: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
~Pen: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Pen taken from his Experian customer service problem that occurred on novembre 15º, 2017.