Eversource: you told me * times a service rep would come to...
Una recensione del cliente Eversource da parte dell'utente GetHuman ~anonymous da novembre 27º, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Eversource customers when your case took place?
~anonymous: Yes I can. It was evening, on novembre 22º.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Eversource problems)
~anonymous: "Setup service" was why I was trying to call.
~anonymous's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: you told me * times a service rep would come to my house to fix my power outage on thursday and friday. Nothing. Now I have no power for the weekend. Having absolutely no way to reach a human from Friday at *pm until Monday at *am is absolutely unbelievable. Worst company ever.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Eversource customers?
~anonymous: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Eversource sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Eversource customer service problem that occurred on novembre 22º, 2017.