DirecTV: I only waited * mins for an inital contact but...
Una recensione del cliente DirecTV da parte dell'utente GetHuman GetHuman-45003 da novembre 22º, 2017
Background on GetHuman-45003's case
GetHuman: GetHuman-45003 - can you tell our other DirecTV customers when your case took place?
GetHuman-45003: Yup. It was late at night, on novembre 16º.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45003 a list of common DirecTV problems)
GetHuman-45003: "Complaint" was why I was trying to call.
GetHuman-45003's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45003: I only waited * mins for an inital contact but then they stuck me on hold again for ** mins. so this number isn't any better than their posted number.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-45003: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45003: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-45003: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-45003: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45003 taken from his DirecTV customer service problem that occurred on novembre 16º, 2017.