Blackberry: Red flag- this company actively seeks to avoid...
Una recensione del cliente Blackberry da parte dell'utente GetHuman ~GG da novembre 27º, 2017
Background on ~GG's case
GetHuman: ~GG - can you tell our other Blackberry customers when your case took place?
~GG: Yes I can. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~GG a list of common Blackberry problems)
~GG: "Returns" was why I was trying to call.
~GG's review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GG: Red flag- this company actively seeks to avoid your customer service needs. It is bizarre how you have to go on an actual exploration hunt to get a phone number and then they basically tell you- we can not help you. Call your phone provider and they will re-direct you to our complimentary support. Complimentary- well, thanks for doing me a favor...not!!! What has this world come to? Back in the day businesses that were this lacking would be closed down.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~GG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GG: I'd give them a five out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~GG: For that I would say two out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~GG: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Blackberry sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~GG taken from his Blackberry customer service problem that occurred on novembre 18º, 2017.