American Airlines: The not-polite person told me that this phone n...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Angry former AAdvantage Flyer da novembre 27º, 2017
Background on ~Angry former AAdvantage Flyer's case
GetHuman: ~Angry former AAdvantage Flyer - can you tell our other American Airlines customers when your case took place?
~Angry former AAdvantage Flyer: Yes. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry former AAdvantage Flyer a list of common American Airlines problems)
~Angry former AAdvantage Flyer: "Flight delayed" was why I was trying to call.
~Angry former AAdvantage Flyer's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry former AAdvantage Flyer: The not-polite person told me that this phone number was only for reservations. I was trying to get Customer Service help for a problem on a prior flight. She said they have no C.S. phone *s, only can contact them online via website.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Angry former AAdvantage Flyer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry former AAdvantage Flyer: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Angry former AAdvantage Flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Angry former AAdvantage Flyer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry former AAdvantage Flyer taken from his American Airlines customer service problem that occurred on novembre 18º, 2017.