Agoda: We have a very bad experience which I wish to s...
Una recensione del cliente Agoda da parte dell'utente GetHuman ~borroloolant da novembre 19º, 2017
Background on ~borroloolant's case
GetHuman: ~borroloolant - can you tell our other Agoda customers when your case took place?
~borroloolant: Sure. It was morning, on novembre 12º.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~borroloolant a list of common Agoda problems)
~borroloolant: "Cancel booking" was why I was trying to call.
~borroloolant's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~borroloolant: We have a very bad experience which I wish to share with Trip Advisor guests. We booked via AGODA and thought we would have some sort of protection from Agoda in the case of problems. We were wrong! We booked from the *-* November **** and on the * November **** we had to leave early due to the oncoming Typhoon Yolonda. We were told that there would not be any refunds as Agoda would not refund money. We still tried to get a refund from Agoda and they at first told us they would talk to Jay Jays hotel. Jay Jays then told Agoda we had got a cash refund, which was not true. Agoda to date have not been willing to follow up and sort out this complaint.This is very sad and I would recommend people not stay at Jay Jay's unless you pay cash each day as you can not trust this hotel. Please stay only at your own risk and with Agoda they only look after their Hotel clients, not their customers. My next step will be to complain to my credit card company about this hotel and Agoda.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~borroloolant: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~borroloolant: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~borroloolant: For that I would say three out of five.
GetHuman: And finally- any advice for other Agoda customers?
~borroloolant: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Agoda sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~borroloolant taken from his Agoda customer service problem that occurred on novembre 12º, 2017.