Agoda: Accidentally selected * adult staying in a doub...

Una recensione del cliente Agoda da parte dell'utente GetHuman ~Kane da novembre 22º, 2017

Background on ~Kane's case

GetHuman: ~Kane - can you tell our other Agoda customers when your case took place?
~Kane: Yup. It was morning, on novembre 18º.
GetHuman: Did you reach out to Agoda, and if so, how?
~Kane: I used the 866-656-8207 number I found for on the GetHuman Agoda customer phone number page I was on: Agoda Customer Service Phone Number
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~Kane a list of common Agoda problems)
~Kane: "Change booking" was why I was trying to call.

~Kane's review of Agoda customer service

GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kane: Accidentally selected * adult staying in a double room instead of *. Spoke to a woman and told her what happened, said she would amend the reservation and resend the voucher once the hotel confirms (usually *-* business days she said) Called me back * minutes later saying hotel had confirmed and resent my voucher. Easy.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~Kane: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kane: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~Kane: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~Kane: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Agoda sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Kane taken from his Agoda customer service problem that occurred on novembre 18º, 2017.

Agoda

1.40 of 5 stars | 96 reviews

~Kane's Agoda Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Agoda, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Agoda in any way.

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