WalMart.com: The *st agent didn't even bother to pull up our...
Una recensione del cliente WalMart.com da parte dell'utente GetHuman ~Jane da novembre 23º, 2017
Background on ~Jane's case
GetHuman: ~Jane - can you tell our other WalMart.com customers when your case took place?
~Jane: Sure. It was morning, on novembre 20º.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane a list of common WalMart.com problems)
~Jane: "Cancel order" was why I was trying to call.
~Jane's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane: The *st agent didn't even bother to pull up our order number and gave us a number which dint resolve our issue. In summary we talked to * agents and none of them resolved the problem and the last one just told me to just wait for the call without even trying to help us and he had hearing problems as well and was irritated that he can't hear me I was already almost shouting. Problem not yet resolved..
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Jane: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Jane: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Jane: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WalMart.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane taken from his WalMart.com customer service problem that occurred on novembre 20º, 2017.