WalMart.com: My customer experience was rated not satisfied...
Una recensione del cliente WalMart.com da parte dell'utente GetHuman GetHuman-10728 da novembre 21º, 2017
Background on GetHuman-10728's case
GetHuman: GetHuman-10728 - can you tell our other WalMart.com customers when your case took place?
GetHuman-10728: Yup. It was evening, on novembre 13º.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10728 a list of common WalMart.com problems)
GetHuman-10728: "Change order" was why I was trying to call.
GetHuman-10728's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10728: My customer experience was rated not satisfied but the rep was very nice. I wanted to hear that you would just send me another product (all the liquid in my swifter sweeper wet cloths leaked out b*c it was not wrapped) but instead I was told to go to Walmart and exchange it OR mail it back. Neither of these options is good for me now. Since I ordered because I am orthopedically challenged right now, I am unhappy with the resolution. However, I repeat that my customer service rep was very nice.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-10728: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10728: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-10728: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-10728: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WalMart.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10728 taken from his WalMart.com customer service problem that occurred on novembre 13º, 2017.