WalMart.com: I was told yesterday by a representative that C...
Una recensione del cliente WalMart.com da parte dell'utente GetHuman ~ANONYMOUS da novembre 25º, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other WalMart.com customers when your case took place?
~ANONYMOUS: Yes. It was morning, on novembre 18º.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common WalMart.com problems)
~ANONYMOUS: "Cancel order" was why I was trying to call.
~ANONYMOUS's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: I was told yesterday by a representative that Cyber Monday sales were going to be extended for the entire week. I returned to an item in my cart today and the price had increased. After speaking to a representative, they would only reduce the price of the item by $** even though it had increased $**. I requested to speak to a supervisor. I have been on hold waiting for a supervisor over ** minutes! I was just told that no supervisor is available and that they will call or email me in the next ** hours about this matter. I am so sick of Walmart! Won't be shopping there anymore!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~ANONYMOUS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~ANONYMOUS: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WalMart.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his WalMart.com customer service problem that occurred on novembre 18º, 2017.