WalMart.com: Did not listen, took incorrect steps to resolve...
Una recensione del cliente WalMart.com da parte dell'utente GetHuman ~nolongerwalmartshopper da novembre 20º, 2017
Background on ~nolongerwalmartshopper's case
GetHuman: ~nolongerwalmartshopper - can you tell our other WalMart.com customers when your case took place?
~nolongerwalmartshopper: Yeah. It was late at night, on novembre 17º.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~nolongerwalmartshopper a list of common WalMart.com problems)
~nolongerwalmartshopper: "Cancel Order" was why I was trying to call.
~nolongerwalmartshopper's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nolongerwalmartshopper: Did not listen, took incorrect steps to resolve issue, wanted me to go out of my way to resolve issue based on their error. Then was put on hold without being asked and she never returned - an this was by a supervisor!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~nolongerwalmartshopper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nolongerwalmartshopper: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~nolongerwalmartshopper: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~nolongerwalmartshopper: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WalMart.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~nolongerwalmartshopper taken from his WalMart.com customer service problem that occurred on novembre 17º, 2017.