Virgin Mobile: I purchased a new phone from them which is *G a...

Una recensione del cliente Virgin Mobile da parte dell'utente GetHuman ~Ruth da novembre 22º, 2017

Background on ~Ruth's case

GetHuman: ~Ruth - can you tell our other Virgin Mobile customers when your case took place?
~Ruth: Yes I can. It was morning, on novembre 17º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Ruth: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruth a list of common Virgin Mobile problems)
~Ruth: "Unlock Phone" was why I was trying to call.

~Ruth's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruth: I purchased a new phone from them which is *G and it was not working. So with my frustration from activation that you cannot used your internet service for the price you pay monthly. Tried to called them back many times and finally talked to supposed to be a technical specialist and replaced my new phone with their phone that is not the same model. God knows if it was old phone refurbished? from them, along with a returned enveloped through USPS from them with a tracking number to sent it back to them for free. So, the phone worked for a little bit. Virgin mobile did not received right away the phone that we sent back to them with their own envelope and tracking number. Guess what happened? Virgin disconnected our service without any noticed. Heres the catch according to them they need the tracking number of the phone that we sent to them, when in fact, they were the one that give us the envelope with a number on it! Why in the world they cannot tract their own tracking number now? A
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Ruth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruth: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Ruth: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Ruth: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Virgin Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruth taken from his Virgin Mobile customer service problem that occurred on novembre 17º, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~Ruth's Virgin Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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