Virgin Mobile: Very helpful but had trouble understanding the...

Una recensione del cliente Virgin Mobile da parte dell'utente GetHuman ~Firstin Line da novembre 27º, 2017

Background on ~Firstin Line's case

GetHuman: ~Firstin Line - can you tell our other Virgin Mobile customers when your case took place?
~Firstin Line: Yes. It was evening, on novembre 17º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Firstin Line: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Firstin Line a list of common Virgin Mobile problems)
~Firstin Line: "Setup service" was why I was trying to call.

~Firstin Line's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Firstin Line: Very helpful but had trouble understanding the nice lady. Finally got it all worked out. Quite satisfied, considering that the cust.service rep. was not native English speaker. Very helpful, made sure I was satisfied with the service. Did not rush the call.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Firstin Line: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Firstin Line: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Firstin Line: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Firstin Line: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Virgin Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Firstin Line taken from his Virgin Mobile customer service problem that occurred on novembre 17º, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~Firstin Line's Virgin Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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