Virgin Mobile: Very helpful but had trouble understanding the...
Una recensione del cliente Virgin Mobile da parte dell'utente GetHuman ~Firstin Line da novembre 27º, 2017
Background on ~Firstin Line's case
GetHuman: ~Firstin Line - can you tell our other Virgin Mobile customers when your case took place?
~Firstin Line: Yes. It was evening, on novembre 17º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Firstin Line a list of common Virgin Mobile problems)
~Firstin Line: "Setup service" was why I was trying to call.
~Firstin Line's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Firstin Line: Very helpful but had trouble understanding the nice lady. Finally got it all worked out. Quite satisfied, considering that the cust.service rep. was not native English speaker. Very helpful, made sure I was satisfied with the service. Did not rush the call.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Firstin Line: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Firstin Line: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Firstin Line: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Firstin Line: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Virgin Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Firstin Line taken from his Virgin Mobile customer service problem that occurred on novembre 17º, 2017.