Verizon: I needed to change my billing address for to ge...
Una recensione del cliente Verizon da parte dell'utente GetHuman ~dtrain da novembre 22º, 2017
Background on ~dtrain's case
GetHuman: ~dtrain - can you tell our other Verizon customers when your case took place?
~dtrain: Yes. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~dtrain a list of common Verizon problems)
~dtrain: "Setup service" was why I was trying to call.
~dtrain's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dtrain: I needed to change my billing address for to get credit back for a discontinued Verizon account but they are unable to change a billing address to anyone outside the country. Even though I had automatic payments set up through my bank account, they cannot credit back money owed to that bank account, they can only send out a paper check.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~dtrain: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dtrain: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~dtrain: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~dtrain: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Verizon sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dtrain taken from his Verizon customer service problem that occurred on novembre 20º, 2017.