Verizon: called to get my data plan changed from unlimit...

Una recensione del cliente Verizon da parte dell'utente GetHuman ~long term customer da novembre 25º, 2017

Background on ~long term customer's case

GetHuman: ~long term customer - can you tell our other Verizon customers when your case took place?
~long term customer: Yeah. It was late at night, on novembre 15º.
GetHuman: Did you reach out to Verizon, and if so, how?
~long term customer: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~long term customer a list of common Verizon problems)
~long term customer: "Dispute a Charge" was why I was trying to call.

~long term customer's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~long term customer: called to get my data plan changed from unlimited to Verizon max (* gig). Off phone in * minutes and done.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~long term customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~long term customer: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~long term customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~long term customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Verizon sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~long term customer taken from his Verizon customer service problem that occurred on novembre 15º, 2017.

Verizon

3.21 of 5 stars | 445 reviews

~long term customer's Verizon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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