Verizon: Got fast service, who didn't have a foreign acc...
Una recensione del cliente Verizon da parte dell'utente GetHuman ~Mac da novembre 22º, 2017
Background on ~Mac's case
GetHuman: ~Mac - can you tell our other Verizon customers when your case took place?
~Mac: Yup. It was middle of the night, on novembre 19º.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Mac a list of common Verizon problems)
~Mac: "Service Outage" was why I was trying to call.
~Mac's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mac: Got fast service, who didn't have a foreign accent, was knowledgeable about my question, and extremely helpful making suggestions that actually saved me money. It was immediately obvious that this representative cared about me, not just Verizon. On one occasion when I called, the representative wasn't sure how to solve my problem and immediately transferred the call to Applecare who was able to help me.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Mac: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mac: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Mac: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Mac: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Verizon sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Mac taken from his Verizon customer service problem that occurred on novembre 19º, 2017.