VRBO: They have not responded to emails, Long wait ti...

Una recensione del cliente VRBO da parte dell'utente GetHuman ~Rene da novembre 23º, 2017

Background on ~Rene's case

GetHuman: ~Rene - can you tell our other VRBO customers when your case took place?
~Rene: Yeah. It was afternoon, on novembre 15º.
GetHuman: Did you reach out to VRBO, and if so, how?
~Rene: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Rene a list of common VRBO problems)
~Rene: "Cancel Booking" was why I was trying to call.

~Rene's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rene: They have not responded to emails, Long wait times, needs to be a lot better - VRBO site was hacked and my money stolen.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Rene: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rene: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Rene: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Rene: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per VRBO sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Rene taken from his VRBO customer service problem that occurred on novembre 15º, 2017.

VRBO

2.23 of 5 stars | 79 reviews

~Rene's VRBO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like VRBO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with VRBO in any way.

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