UPS has done a wonderful job of promoting FedEx...

Una recensione del cliente UPS da parte dell'utente GetHuman ~js da novembre 22º, 2017

Background on ~js's case

GetHuman: ~js - can you tell our other UPS customers when your case took place?
~js: Yes. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to UPS, and if so, how?
~js: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~js a list of common UPS problems)
~js: "Complaint" was why I was trying to call.

~js's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~js: UPS has done a wonderful job of promoting FedEx, whenever I have the option I always ship with FedEx or USPS because at least then I know the person will actually receive it. Every time I ask them to leave a package or sign the back I always come home to another notice asking me to sign the back to have them leave the package. I work during the day (like most people) and cannot be expected to take a day off work because the the fate of my delivery is left up the the drivers discretion* mood. I then tried logging onto my choice to select leave the package and the site decided that I was not the person I claimed to be, funny their computer system seems to know my birthday better than I do. UPS you make my life a hassle, please change your policies or let other people take over your orders.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~js: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~js: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~js: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~js: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~js taken from his UPS customer service problem that occurred on novembre 21º, 2017.


2.56 of 5 stars | 201 reviews

~js's UPS Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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