UPS: These people must be paid to lie. Shipment was...

Una recensione del cliente UPS da parte dell'utente GetHuman GetHuman-106573 da novembre 25º, 2017

Background on GetHuman-106573's case

GetHuman: GetHuman-106573 - can you tell our other UPS customers when your case took place?
GetHuman-106573: Yup. It was afternoon, on novembre 22º.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman-106573: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106573 a list of common UPS problems)
GetHuman-106573: "Change Delivery Address" was why I was trying to call.

GetHuman-106573's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106573: These people must be paid to lie. Shipment was meant to come via * day AIR. Its been * business days and has yet to leave their warehouse in Seacaucus. The shipper asked them to overnight it to me however UPS said "that's only a request and we have the right to deny it."*Wish I could ask them to drop my package off at a FedEx.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-106573: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106573: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-106573: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-106573: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106573 taken from his UPS customer service problem that occurred on novembre 22º, 2017.


2.56 of 5 stars | 201 reviews

GetHuman-106573's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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