TripAdvisor: Called customer service to see if I could combi...
Una recensione del cliente TripAdvisor da parte dell'utente GetHuman ~Gloria da novembre 27º, 2017
Background on ~Gloria's case
GetHuman: ~Gloria - can you tell our other TripAdvisor customers when your case took place?
~Gloria: Yup. It was late at night, on novembre 22º.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows ~Gloria a list of common TripAdvisor problems)
~Gloria: "Change a Reservation" was why I was trying to call.
~Gloria's review of TripAdvisor customer service
GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gloria: Called customer service to see if I could combine my old account on *****@***.com with my newly set up e-mail of *****@***.com. How sad! After reviewing places for you for several years now I loose my status. I did not have internet at home before and could not respond to your feedback and offers, etc. Now I can. That is why I'm asking for you to transfer my account from the former e-mail to my current one. Thanks in advance for doing so.*Please do not send more TA stuff to the old account.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
~Gloria: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gloria: I'd give them a one out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
~Gloria: For that I would say two out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
~Gloria: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TripAdvisor sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Gloria taken from his TripAdvisor customer service problem that occurred on novembre 22º, 2017.