TripAdvisor: Trip advisor said they have no responsibility f...

Una recensione del cliente TripAdvisor da parte dell'utente GetHuman ~famoffive1982 da novembre 28º, 2017

Background on ~famoffive1982's case

GetHuman: ~famoffive1982 - can you tell our other TripAdvisor customers when your case took place?
~famoffive1982: Yes I can. It was evening, on novembre 26º.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
~famoffive1982: I used the 866-322-5942 number I found for on the GetHuman TripAdvisor customer phone number page I was on: TripAdvisor Customer Service Phone Number
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows ~famoffive1982 a list of common TripAdvisor problems)
~famoffive1982: "Account Access" was why I was trying to call.

~famoffive1982's review of TripAdvisor customer service

GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~famoffive1982: Trip advisor said they have no responsibility for money sent for vacation rentals. they sent me to a second vendor for satisfaction. Very unsatisfying when they advertise "payment protection" - their is no consumer protection and poorly staffed phone support.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
~famoffive1982: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~famoffive1982: I'd give them a three out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
~famoffive1982: For that I would say two out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
~famoffive1982: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TripAdvisor sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~famoffive1982 taken from his TripAdvisor customer service problem that occurred on novembre 26º, 2017.

TripAdvisor

1.83 of 5 stars | 149 reviews

~famoffive1982's TripAdvisor Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TripAdvisor, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TripAdvisor in any way.

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