TransUnion: I was not able to reach a human, no matter what...
Una recensione del cliente TransUnion da parte dell'utente GetHuman GetHuman-345537 da novembre 23º, 2017
Background on GetHuman-345537's case
GetHuman: GetHuman-345537 - can you tell our other TransUnion customers when your case took place?
GetHuman-345537: Yeah. It was morning, on novembre 18º.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345537 a list of common TransUnion problems)
GetHuman-345537: "Cancel Subscription" was why I was trying to call.
GetHuman-345537's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345537: I was not able to reach a human, no matter what I pressed in the call tree. I was trying to put a fraud alert on my account, but the automated system was asking for personal information to be entered, so I would have been more comfortable talking to a human. I was not able to reach a human, but the process was relatively easy to follow if you are comfortable entering personal info on the phone.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-345537: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345537: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-345537: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-345537: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345537 taken from his TransUnion customer service problem that occurred on novembre 18º, 2017.