T-Mobile: Unhappy Customer of Five Years!!!
Una recensione del cliente T-Mobile da parte dell'utente GetHuman GetHuman-arrie da dicembre 3º, 2017
Informazioni sul caso di GetHuman-arrie
GetHuman:GetHuman-arrie - puoi dire ai nostri altri T-Mobile clienti quando si è verificato il tuo caso?
GetHuman-arrie:Yeah. Era middle of the night, il dicembre 2º.
GetHuman:Hai raggiunto T-Mobile e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti T-Mobile descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-arrie un elenco di T-Mobile problemi comuni)
GetHuman-arrie:"Returns" era il motivo per cui stavo provando to call.
Recensione di GetHuman-arrie sul servizio clienti di T-Mobile
GetHuman:Quindi come riassumeresti la tua esperienza per la T-Mobile community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-arrie:Unhappy Customer of Five Years!!!
GetHuman:Puoi dirci un po 'di più da quello che è successo su 12/02/17?
GetHuman-arrie:The customer service reps are not trained properly. Recently my Note * went black on me and I was furious! I called the customer service line immediately. I was first directed to go to a store and have a tech examine the phone. I drive out of my way to the location I was advised to go to only to find out that they haven't had a tech team in their stores for years. I call back and is directed to grab a loaner from the store while I send my phone back. I inform that my phone should still be covered under my one year warranty. The rep agrees and tells me that they will try to repair the phone. If they cannot they will exchange out my phone. The rep sends me a shipping label and advises me to go to the store for a loaner phone, and to follow up with Samsung within seven business days. I head back to the store to find out that they don't carry loaner phones either. Seven business days pass and I follow up with Samsung. I was informed they did not have any order number. They weren't even informed of my exchange or repair. Samsung then three ways our conversation. We get transferred back and forth over five times for about thirty minutes. Finally we reach someone that can help us only to find that they did not send it to Samsung. It was sent to one of their warehouses. I was informed by the rep that it was received and to wait the appropriate time. I call back that Monday to check the status of my order and was informed that my replacement will arrive on Friday. Tuesday I get a knock on my door from UPS with my phone. I*m really excited. I ope the package only to find that T-mobile did not fix my product or exchange it out like they had stated. Instead they send me a letter stating that it does not meet the return policy, and if I send my phone back multiple times they are liable to keep it without credit. At this point i'm livid! I call T-mobile immediately only to get the run around. One rep was going to have me send my phone back but when I read that statement to him he said Oh! Let me put you on hold for a minute. Got back on the line and all he could do was apologize. he transferred me to another department only to hang up. This happened a few times that day. I called back a few times last week. I even asked to speak to a supervisor before. One rep transferred me to Samsung. They gave me a price to fix the phone, when T-mobile said they were going to fix it or exchange it out! I hate that I was lied too. Now I am left with a phone that I could have paid to get fixed three weeks ago. You guys **** at customer service. One person offered me $** off my bill like that was going to help me. I need my phone fixed since it malfunctioned. Not a $** credit! I swear I will be leaving this company!
GetHuman:Quantificiamo la tua esperienza contattando T-Mobile. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema T-Mobile?
GetHuman-arrie:Darei loro un three su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-arrie:Darei loro un five su cinque sulla comunicazione.
GetHuman:E che dire della capacità di T-Mobile di affrontare il problema in modo rapido ed efficace?
GetHuman-arrie:Per questo direi five su cinque.
GetHuman:E infine, qualche consiglio per gli altri T-Mobile clienti?
GetHuman-arrie:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-arrie tratte dal suo T-Mobile problema con il servizio clienti che si è verificato il dicembre 2º, 2017.