T-Mobile: I've never had such poor customer service and p...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman GetHuman-137320 da novembre 25º, 2017
Background on GetHuman-137320's case
GetHuman: GetHuman-137320 - can you tell our other T-Mobile customers when your case took place?
GetHuman-137320: Yes I can. It was middle of the night, on novembre 19º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137320 a list of common T-Mobile problems)
GetHuman-137320: "Payment Arrangement" was why I was trying to call.
GetHuman-137320's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137320: I've never had such poor customer service and product EVER! I purchased a product that was faulty, they made me send it back with no phone for '* days' that turned into ** and the phone was still not working properly. Trying to get this resolved has been TORTURE! They want the phone sent back AGAIN and said I can pay $** for a loaner. No one could tell me anything that is going to make me stay with TMobile. After I get a working phone (IF) I'm switching providers.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-137320: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137320: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-137320: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-137320: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137320 taken from his T-Mobile customer service problem that occurred on novembre 19º, 2017.