Sprint: Javier picked up the first ring. Since I was ca...
Una recensione del cliente Sprint da parte dell'utente GetHuman ~bethanyball da novembre 28º, 2017
Background on ~bethanyball's case
GetHuman: ~bethanyball - can you tell our other Sprint customers when your case took place?
~bethanyball: Yup. It was middle of the night, on novembre 22º.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~bethanyball a list of common Sprint problems)
~bethanyball: "Technical support" was why I was trying to call.
~bethanyball's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bethanyball: Javier picked up the first ring. Since I was calling about their "WeFi" he couldn't help, but transferred me immediately to the correct person, who picked up immediately. Both were very professional. The person I talked to the most was a bit difficult to understand, but would repeat when asked and was very pleasant, knowledgeable, and patient. Much to my surprise...no stress involved!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~bethanyball: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bethanyball: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~bethanyball: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~bethanyball: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sprint sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~bethanyball taken from his Sprint customer service problem that occurred on novembre 22º, 2017.