Sprint Corporate Care: my Samsung phone galaxy * screen went black, di...
Una recensione del cliente Sprint Corporate Care da parte dell'utente GetHuman ~dano da novembre 28º, 2017
Background on ~dano's case
GetHuman: ~dano - can you tell our other Sprint Corporate Care customers when your case took place?
~dano: Sure. It was morning, on novembre 20º.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~dano a list of common Sprint Corporate Care problems)
~dano: "Change plan" was why I was trying to call.
~dano's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dano: my Samsung phone galaxy * screen went black, didn't drop it or get it wet, it just failed. sprint said to me no insurance tuff luck. what the **** is that. I called Samsung the warranty period is still in current phone is only * months old, Samsung warranty is for * year. sprint store in Ontario Oregon said go to best buy to get a phone. best buy said no sprint store should handle it. ok now I am really pissed, I am disabled so its not easy to get around. called Samsung, they said go to sprint store in Ontario Oregon for warranty . went there got the run around, now they want to repair it for ** dollars. when my contract is up its adios to sprint, there * party stores don't know the business or have any customer relation tact. I would advise sprint corporate to check out the Ontario store and contact the manager there. before they loose more business.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~dano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dano: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~dano: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~dano: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sprint Corporate Care sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dano taken from his Sprint Corporate Care customer service problem that occurred on novembre 20º, 2017.