Sprint Corporate Care: Horrible phone service
Una recensione del cliente Sprint Corporate Care da parte dell'utente GetHuman GetHuman-billym da dicembre 1º, 2017
Background on GetHuman-billym's case
GetHuman: GetHuman-billym - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-billym: Yeah. It was afternoon, on novembre 27º.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-billym a list of common Sprint Corporate Care problems)
GetHuman-billym: "Technical support" was why I was trying to call.
GetHuman-billym's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-billym: Horrible phone service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-billym: We have been Sprint customers since **** and have never had worst phone service than we have now. We had phone issues when living in the Dallas area and was told what the issues were: Working on the towers in your area and expecting it to be corrected shortly. We have since moved to the Houston area and when I called to find out what the issue was, this is the reply I received: The towers in your area are being upgraded and we expect to have this issue resolved shortly. The time frame between the * issues was several years. Time to change your canned responses. We finally received a Airave in the Dallas area and it did help with our reception. We also received one for the Houston area and it has done absolutely nothing to help our phone issues. This is our current plan: With the announcement of the unlimited plan from AT&T, we are currently waiting until the S* is released and plan on switching carriers. Your new CEO has done nothing to improve the Sprint network and looks like he has no plans to improve the network. I do not like changing carriers after so long of a time but you leave me little choice.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-billym: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-billym: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-billym: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-billym: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sprint Corporate Care sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-billym taken from his Sprint Corporate Care customer service problem that occurred on novembre 27º, 2017.