Worst experience EVER. First, I bought two par...

Una recensione del cliente da parte dell'utente GetHuman ~whitematt da novembre 20º, 2017

Background on ~whitematt's case

GetHuman: ~whitematt - can you tell our other customers when your case took place?
~whitematt: Yeah. It was afternoon, on novembre 15º.
GetHuman: Did you reach out to, and if so, how?
~whitematt: I used the 800-541-9352 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~whitematt a list of common problems)
~whitematt: "Track a Package" was why I was trying to call.

~whitematt's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whitematt: Worst experience EVER. First, I bought two parts. PartsGeek sent one correct part (air filter) and one incorrect part (a part for a Mazda, not a Mercury). When I called customer service, the automated system states "we are experiencing a high call volume" and promptly hangs up. I then submitted a lengthy, well-written, online "ticket" regarding my issue. Days later, I receive an email which seems to suggest I must have made a mistake when ordering. I responded to the email with proof of correct purchase and proof of their incorrectly sent part. I waited a week and never received a response. I then submitted another online "ticket." I received a response to send back both parts (not just the incorrect part) in order to receive a refund. Additionally, I discovered I was responsible for paying for shipment and PartsGeek also wanted the parts sent back in their original box. Worst Customer Service Ever.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~whitematt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whitematt: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~whitematt: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~whitematt: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~whitematt taken from his customer service problem that occurred on novembre 15º, 2017.

1.15 of 5 stars | 271 reviews

~whitematt's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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