PNC Bank: They dial me multiple times. A message tells me...
Una recensione del cliente PNC Bank da parte dell'utente GetHuman ~a frustrated consumer da novembre 23º, 2017
Background on ~a frustrated consumer's case
GetHuman: ~a frustrated consumer - can you tell our other PNC Bank customers when your case took place?
~a frustrated consumer: Yeah. It was evening, on novembre 21º.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~a frustrated consumer a list of common PNC Bank problems)
~a frustrated consumer: "Statement Request" was why I was trying to call.
~a frustrated consumer's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a frustrated consumer: They dial me multiple times. A message tells me to wait while I'm connected, then disconnects. One time a person actually came on the line and mumbled some company name and asked for my social security number. When I asked him to repeat the company name, he insisted on me giving him my social security number first. I told him to pound sand and hung up. Contacted my cell provider and blocked the number. The only way to make it stop
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~a frustrated consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a frustrated consumer: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~a frustrated consumer: For that I would say five out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~a frustrated consumer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PNC Bank sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~a frustrated consumer taken from his PNC Bank customer service problem that occurred on novembre 21º, 2017.