Northwest Airlines: On hold for ** minutes before I gave up. This i...
Una recensione del cliente Northwest Airlines da parte dell'utente GetHuman GetHuman-330689 da ottobre 28º, 2017
Background on GetHuman-330689's case
GetHuman: GetHuman-330689 - can you tell our other Northwest Airlines customers when your case took place?
GetHuman-330689: Yes. It was late at night, on ottobre 26º.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330689 a list of common Northwest Airlines problems)
GetHuman-330689: "Baggage problem" was why I was trying to call.
GetHuman-330689's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330689: On hold for ** minutes before I gave up. This is not a real direct to human line. Gethuman used to have series of numbers to input to jump the queue - what happened to that info?
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
GetHuman-330689: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330689: I'd give them a two out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
GetHuman-330689: For that I would say five out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
GetHuman-330689: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Northwest Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330689 taken from his Northwest Airlines customer service problem that occurred on ottobre 26º, 2017.