Northwest Airlines: I wanted to change to a later flight. Rep took...

Una recensione del cliente Northwest Airlines da parte dell'utente GetHuman ~Cerulean da ottobre 26º, 2017

Background on ~Cerulean's case

GetHuman: ~Cerulean - can you tell our other Northwest Airlines customers when your case took place?
~Cerulean: Yeah. It was late at night, on ottobre 17º.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
~Cerulean: I used the 800-692-6980 number I found for on the GetHuman Northwest Airlines customer phone number page I was on: Northwest Airlines Customer Service Phone Number
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Cerulean a list of common Northwest Airlines problems)
~Cerulean: "Cancel flight" was why I was trying to call.

~Cerulean's review of Northwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cerulean: I wanted to change to a later flight. Rep took my credit card info for the price difference and penalty, and told me the change was made. She lied. They have my money, my flight is gone, and I have no recourse.
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
~Cerulean: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cerulean: I'd give them a five out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
~Cerulean: For that I would say one out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
~Cerulean: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Northwest Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Cerulean taken from his Northwest Airlines customer service problem that occurred on ottobre 17º, 2017.

Northwest Airlines

3.00 of 5 stars | 9 reviews

~Cerulean's Northwest Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Northwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Northwest Airlines in any way.

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