Netflix: Their website was down so I called to initiate...
Una recensione del cliente Netflix da parte dell'utente GetHuman ~Lwalli da novembre 22º, 2017
Background on ~Lwalli's case
GetHuman: ~Lwalli - can you tell our other Netflix customers when your case took place?
~Lwalli: Yes I can. It was late at night, on novembre 14º.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Lwalli a list of common Netflix problems)
~Lwalli: "Refund a Charge" was why I was trying to call.
~Lwalli's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lwalli: Their website was down so I called to initiate my membership and they told me I had to wait till the site was up and running... What is the point of having customer service lines if they can't start a membership??? That's their entire business!!!! Ughhhhhh so frustrated.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Lwalli: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lwalli: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Lwalli: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Lwalli: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Lwalli taken from his Netflix customer service problem that occurred on novembre 14º, 2017.