Netflix: John Dickinson was VERY helpful. Unfortunately...

Una recensione del cliente Netflix da parte dell'utente GetHuman ~Stephanie Asselin da novembre 21º, 2017

Background on ~Stephanie Asselin's case

GetHuman: ~Stephanie Asselin - can you tell our other Netflix customers when your case took place?
~Stephanie Asselin: Yes I can. It was evening, on novembre 20º.
GetHuman: Did you reach out to Netflix, and if so, how?
~Stephanie Asselin: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie Asselin a list of common Netflix problems)
~Stephanie Asselin: "Account access" was why I was trying to call.

~Stephanie Asselin's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie Asselin: John Dickinson was VERY helpful. Unfortunately there was background noise when I was taking survey. I pushed * thinking it was a scale to rate service & it said sorry you were dissatisfied. I called back to let them know I was VERY satisfied with my service. PLEASE let him know. Stephanie Asselin
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Stephanie Asselin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie Asselin: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Stephanie Asselin: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Stephanie Asselin: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie Asselin taken from his Netflix customer service problem that occurred on novembre 20º, 2017.


3.85 of 5 stars | 636 reviews

~Stephanie Asselin's Netflix Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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