Netflix: I had an issue where my bank was charged twice...
Una recensione del cliente Netflix da parte dell'utente GetHuman ~Kyle da novembre 22º, 2017
Background on ~Kyle's case
GetHuman: ~Kyle - can you tell our other Netflix customers when your case took place?
~Kyle: Yeah. It was morning, on novembre 12º.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Kyle a list of common Netflix problems)
~Kyle: "Service problem" was why I was trying to call.
~Kyle's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kyle: I had an issue where my bank was charged twice because Netflix needed to re-verify my card for payments. I didn't have the money for both in the bank on that day and my account was overdrawn putting me ** dollars in the hole. The woman I spoke with was very polite and spoke very clearly, she helped me fix everything within maybe * minutes and now I should be all set.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Kyle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kyle: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Kyle: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Kyle: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Kyle taken from his Netflix customer service problem that occurred on novembre 12º, 2017.