Netflix: Bryan was great and friendly. He even asked me...

Una recensione del cliente Netflix da parte dell'utente GetHuman ~ZenGuitarist da novembre 22º, 2017

Background on ~ZenGuitarist's case

GetHuman: ~ZenGuitarist - can you tell our other Netflix customers when your case took place?
~ZenGuitarist: Yes. It was evening, on novembre 21º.
GetHuman: Did you reach out to Netflix, and if so, how?
~ZenGuitarist: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~ZenGuitarist a list of common Netflix problems)
~ZenGuitarist: "Overcharge/Strange charge" was why I was trying to call.

~ZenGuitarist's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ZenGuitarist: Bryan was great and friendly. He even asked me in a very honest and non-scripted way how my day had been (i called at night around *pm) and I told him my son and I went fishing. I'm not sure how the managers are training in the call center that Bryan works at but its AMAZING! This is what customer service should be like. Where the worker is able to be themselves and have a personality and troubleshoot along with the caller. BRILLIANT.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~ZenGuitarist: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ZenGuitarist: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~ZenGuitarist: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~ZenGuitarist: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ZenGuitarist taken from his Netflix customer service problem that occurred on novembre 21º, 2017.


3.85 of 5 stars | 636 reviews

~ZenGuitarist's Netflix Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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