Netflix: About my billing

Una recensione del cliente Netflix da parte dell'utente GetHuman GetHuman2408 da dicembre 1º, 2017

Background on GetHuman2408's case

GetHuman: GetHuman2408 - can you tell our other Netflix customers when your case took place?
GetHuman2408: Sure. It was afternoon, on novembre 24º.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman2408: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman2408 a list of common Netflix problems)
GetHuman2408: "Service problem" was why I was trying to call.

GetHuman2408's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman2408: About my billing
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman2408: The card I am using to pay for my account is a debit card I lost my old one and had to get a new one since netflix was already payed for I didn't update it due to an injury I was short on money and since I do not have money on my debit card netflix thinks my card is invalid so I can't update my card so I can't update my billing which in all honesty I find retarded netflix should give there customers the ability to state weather the card they are using Is a debit or credit card seriously it shouldn't be that hard to do and I'm pretty sure a lot of customers would be happy if you do this
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman2408: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman2408: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman2408: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman2408: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman2408 taken from his Netflix customer service problem that occurred on novembre 24º, 2017.


3.85 of 5 stars | 636 reviews

GetHuman2408's Netflix Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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