National Grid: I was attended for somebody with a very high di...

Una recensione del cliente National Grid da parte dell'utente GetHuman ~Jorge Martinez da novembre 17º, 2017

Background on ~Jorge Martinez's case

GetHuman: ~Jorge Martinez - can you tell our other National Grid customers when your case took place?
~Jorge Martinez: Yup. It was morning, on novembre 13º.
GetHuman: Did you reach out to National Grid, and if so, how?
~Jorge Martinez: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~Jorge Martinez a list of common National Grid problems)
~Jorge Martinez: "Complaint" was why I was trying to call.

~Jorge Martinez's review of National Grid customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jorge Martinez: I was attended for somebody with a very high disrespect for a customer and when I ask for a supervisor put me on hold and later hung up the call*Very poor attention
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Jorge Martinez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jorge Martinez: I'd give them a two out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Jorge Martinez: For that I would say five out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Jorge Martinez: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per National Grid sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Jorge Martinez taken from his National Grid customer service problem that occurred on novembre 13º, 2017.

National Grid

2.60 of 5 stars | 149 reviews

~Jorge Martinez's National Grid Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like National Grid, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with National Grid in any way.

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