National Grid: For the past * years I have paid my electric bi...

Una recensione del cliente National Grid da parte dell'utente GetHuman ~peopleirkme da novembre 22º, 2017

Background on ~peopleirkme's case

GetHuman: ~peopleirkme - can you tell our other National Grid customers when your case took place?
~peopleirkme: Yes I can. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to National Grid, and if so, how?
~peopleirkme: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~peopleirkme a list of common National Grid problems)
~peopleirkme: "Cancel Service" was why I was trying to call.

~peopleirkme's review of National Grid customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peopleirkme: For the past * years I have paid my electric bill every other month and never once received a disconnect notice. Because of the high prices this winter my bill hit over ***$ and I fell behind but was still trying to pay what I could. A little over a week ago I received a disconnect notice informing me that I needed to pay *** of the ***.** I owed by the **th of may **** and they would not shut me off. I managed to get ***$ paid. On ****** I received another disconnect notice for the remaining ***.** still owed. I called the company to see why and I told them that I have always paid every other month with no problems and asked why the first one lied saying if I paid this much then I would not get shut off. I got told that these are generated by a computer and that they always send them out for a past dew bill. I asked her if they do then how come this is the first time I have received one and then another right after and not before now. After a long discussion I informed the costumer se
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~peopleirkme: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peopleirkme: I'd give them a five out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~peopleirkme: For that I would say five out of five.
GetHuman: And finally- any advice for other National Grid customers?
~peopleirkme: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per National Grid sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~peopleirkme taken from his National Grid customer service problem that occurred on novembre 21º, 2017.

National Grid

2.60 of 5 stars | 149 reviews

~peopleirkme's National Grid Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like National Grid, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with National Grid in any way.

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