NET 10: I called * times in two days to resolve an issu...
Una recensione del cliente NET 10 da parte dell'utente GetHuman ~q da novembre 22º, 2017
Background on ~q's case
GetHuman: ~q - can you tell our other NET 10 customers when your case took place?
~q: Sure. It was late at night, on novembre 14º.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~q a list of common NET 10 problems)
~q: "Change plan" was why I was trying to call.
~q's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~q: I called * times in two days to resolve an issue.... they fixed one issue and broke something else so when I call back to get that fixed they messs it up worse. I ended up getting resolution through an email ... they replied with a different number to call. Its like they know the customer call center is incompetent. Leaving net** don't even care that ill lose some money on the switch
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~q: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~q: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~q: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~q: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per NET 10 sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~q taken from his NET 10 customer service problem that occurred on novembre 14º, 2017.