Metro PCS: horrible customer service. I have contacted sev...

Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~Sarah Scott da novembre 28º, 2017

Background on ~Sarah Scott's case

GetHuman: ~Sarah Scott - can you tell our other Metro PCS customers when your case took place?
~Sarah Scott: Yeah. It was middle of the night, on novembre 25º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~Sarah Scott: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah Scott a list of common Metro PCS problems)
~Sarah Scott: "Transfer Service" was why I was trying to call.

~Sarah Scott's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah Scott: horrible customer service. I have contacted several different representatives for help with the same problem and spent several hours talking with them while they repeat the exact thing the last one said.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Sarah Scott: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah Scott: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Sarah Scott: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Sarah Scott: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah Scott taken from his Metro PCS customer service problem that occurred on novembre 25º, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~Sarah Scott's Metro PCS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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