Hughesnet: slow. difficult to understand customer support...
Una recensione del cliente Hughesnet da parte dell'utente GetHuman GetHuman-262450 da novembre 14º, 2017
Background on GetHuman-262450's case
GetHuman: GetHuman-262450 - can you tell our other Hughesnet customers when your case took place?
GetHuman-262450: Yes I can. It was middle of the night, on novembre 13º.
GetHuman: Did you reach out to Hughesnet, and if so, how?
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262450 a list of common Hughesnet problems)
GetHuman-262450: "Setup service" was why I was trying to call.
GetHuman-262450's review of Hughesnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262450: slow. difficult to understand customer support. spoke english, but too quickly to understand. have been on hold now for the second time.
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
GetHuman-262450: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262450: I'd give them a one out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
GetHuman-262450: For that I would say two out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
GetHuman-262450: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Hughesnet sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262450 taken from his Hughesnet customer service problem that occurred on novembre 13º, 2017.