Greyhound: This is by far the worst experience I've had fr...

Una recensione del cliente Greyhound da parte dell'utente GetHuman ~Helen Lizano da novembre 21º, 2017

Background on ~Helen Lizano 's case

GetHuman: ~Helen Lizano - can you tell our other Greyhound customers when your case took place?
~Helen Lizano : Yes I can. It was middle of the night, on novembre 12º.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Helen Lizano : I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen Lizano a list of common Greyhound problems)
~Helen Lizano : "Find an Itinerary" was why I was trying to call.

~Helen Lizano 's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen Lizano : This is by far the worst experience I've had from any company. My problem was not resolved and nothing was offered to me as far as a solution went. I'm extremely disappointed in the amount of money I spent on this trip to get the type of service from both your customer service representatives to the driver of the bus. I will not be recommending this company for travel to anyone that I know in addition to making a large complaint to the owner.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Helen Lizano : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen Lizano : I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Helen Lizano : For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Helen Lizano : Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen Lizano taken from his Greyhound customer service problem that occurred on novembre 12º, 2017.


2.45 of 5 stars | 229 reviews

~Helen Lizano 's Greyhound Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Greyhound, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Greyhound in any way.

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