Greyhound: No use calling if you need up to date info re b...

Una recensione del cliente Greyhound da parte dell'utente GetHuman ~Annoyed Mom da novembre 20º, 2017

Background on ~Annoyed Mom's case

GetHuman: ~Annoyed Mom - can you tell our other Greyhound customers when your case took place?
~Annoyed Mom: Yup. It was morning, on novembre 19º.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Annoyed Mom: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Mom a list of common Greyhound problems)
~Annoyed Mom: "Change Booking" was why I was trying to call.

~Annoyed Mom's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Mom: No use calling if you need up to date info re buses. I called because my daughter's bus hadn't shown up & was an hour late. Got through to a person, but was told I'd have to call the station. Had to start all over again...
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Annoyed Mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Mom: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Annoyed Mom: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Annoyed Mom: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Mom taken from his Greyhound customer service problem that occurred on novembre 19º, 2017.

Greyhound

2.45 of 5 stars | 229 reviews

~Annoyed Mom's Greyhound Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Greyhound, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Greyhound in any way.

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