Green Dot: So Amazon hit my account for $*** for a prime m...
Una recensione del cliente Green Dot da parte dell'utente GetHuman GetHuman-krystan da novembre 29º, 2017
Informazioni sul caso di GetHuman-krystan
GetHuman:GetHuman-krystan - puoi dire ai nostri altri Green Dot clienti quando si è verificato il tuo caso?
GetHuman-krystan:Yes. Era morning, il novembre 28º.
GetHuman:Hai raggiunto Green Dot e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Green Dot descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-krystan un elenco di Green Dot problemi comuni)
GetHuman-krystan:"Card Not Working" era il motivo per cui stavo provando to call.
Recensione di GetHuman-krystan sul servizio clienti di Green Dot
GetHuman:Quindi come riassumeresti la tua esperienza per la Green Dot community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-krystan:So Amazon hit my account for $*** for a prime membership and I called and had them cancel and they said they immediately refunded it but after two hours it still had not posted to my account so I called customer service for my card hoping they would help me resolve the situation and get my money back and they won't release my funds. I sat and had to argue with them for an hour. And I mean the most unprofessional rude arguing that a company here in America would not allow, people would get fired and doors would be shut. I had to yell, beg and ask this chick, no joke, ** times before she put me on with a supervisor and then had to argue and yell and fight with this lady for another thirty mins and they just kept telling me they wouldn't help me. They refused to tell me how to contact anyone in charge and lied to me and it was the most unprofessional and frustrating thing I think I've ever gone through and thats saying a lot. I was crying, begging and pleading and even had to resort to yelling and sobbing before she put me on hold to transfer me and then came back on saying "I'm sorry, there is nobody I can transfer you too that can help you at this time" and then she repeated the same spiel I had just heard ** times before and so I stood my ground and told her I know that isn't true and that I was not budging and kept asking to speak with a supervisor. Finally after ** minutes of this she put a supervisor on but this lady just repeated what the Rep had been telling me, she wasn't polite, helpful or even conciliatory in the least they just kept saying Sept **nd and that they could not help me or transfer me to anyone who could even though I am crying at this point telling her that it was all the money I had and that I could not wait until then for my money. It was only a few hour time period from when Amazon charged me and when I called and they refunded the money but Greendot customer service supervisor by the name of "Jay" (a woman) just kept saying Amazon hadn't refunded it yet, that Amazon is lying to me and I shouldn't trust a merchant and they are a financial institution and I was like no you aren't, you are an outsourced call center that refuses to help me. I asked for contact info for the greendot corporation and where they were located and where her office was located and she tried to tell me Cally-fornia and that nobody in her office had any contact info for anyone at the Greendot corporation or for the person that oversees the call center I was speaking with. She then proceeded to tell me she was recording this call and that I was a security threat and hung up on me. I will be posting this review on every website and social media site until somebody contacts me from the actual Greendot corporation or their parent*affiliated companies.
GetHuman:Quantificiamo la tua esperienza contattando Green Dot. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Green Dot?
GetHuman-krystan:Darei loro un one su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-krystan:Darei loro un four su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Green Dot di affrontare il problema in modo rapido ed efficace?
GetHuman-krystan:Per questo direi one su cinque.
GetHuman:E infine, qualche consiglio per gli altri Green Dot clienti?
GetHuman-krystan:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Green Dot sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-krystan tratte dal suo Green Dot problema con il servizio clienti che si è verificato il novembre 28º, 2017.