Google: I HAVE BEEN ON HOLD FOR * HOURS!!!! STILL NO RE...

Una recensione del cliente Google da parte dell'utente GetHuman ~morgan da novembre 25º, 2017

Background on ~morgan's case

GetHuman: ~morgan - can you tell our other Google customers when your case took place?
~morgan: Sure. It was morning, on novembre 23º.
GetHuman: Did you reach out to Google, and if so, how?
~morgan: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~morgan a list of common Google problems)
~morgan: "Overcharge/Strange charge" was why I was trying to contact.

~morgan's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~morgan: I HAVE BEEN ON HOLD FOR * HOURS!!!! STILL NO RESPONSE! They should definitely change their wait music and automated response. It's obnoxious but it isn't going to make me hang up!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~morgan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~morgan: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~morgan: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~morgan: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Google sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~morgan taken from his Google customer service problem that occurred on novembre 23º, 2017.

Google

1.56 of 5 stars | 732 reviews

~morgan's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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