Garmin: Excellent, more than expected customer service...

Una recensione del cliente Garmin da parte dell'utente GetHuman GetHuman-314502 da novembre 22º, 2017

Background on GetHuman-314502's case

GetHuman: GetHuman-314502 - can you tell our other Garmin customers when your case took place?
GetHuman-314502: Yeah. It was morning, on novembre 16º.
GetHuman: Did you reach out to Garmin, and if so, how?
GetHuman-314502: I used the 800-800-1020 number I found for on the GetHuman Garmin customer phone number page I was on: Garmin Customer Service Phone Number
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314502 a list of common Garmin problems)
GetHuman-314502: "Device Support" was why I was trying to call.

GetHuman-314502's review of Garmin customer service

GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314502: Excellent, more than expected customer service* my device had lost entire information and every page read 'no map data available'* everything resorted and retrieved over phone in record time - I am highly impressed & the device (**** LMT) is now working just like the new one, thanks.
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
GetHuman-314502: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314502: I'd give them a three out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
GetHuman-314502: For that I would say four out of five.
GetHuman: And finally- any advice for other Garmin customers?
GetHuman-314502: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Garmin sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314502 taken from his Garmin customer service problem that occurred on novembre 16º, 2017.

Garmin

4.73 of 5 stars | 64 reviews

GetHuman-314502's Garmin Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Garmin, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Garmin in any way.

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