Fitbit: I spoke with Carlos and he was amazing he helpe...

Una recensione del cliente Fitbit da parte dell'utente GetHuman GetHuman-48354 da novembre 27º, 2017

Background on GetHuman-48354's case

GetHuman: GetHuman-48354 - can you tell our other Fitbit customers when your case took place?
GetHuman-48354: Yes. It was afternoon, on novembre 22º.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman-48354: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48354 a list of common Fitbit problems)
GetHuman-48354: "Return an Order" was why I was trying to call.

GetHuman-48354's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48354: I spoke with Carlos and he was amazing he helped me so fast and effectivly that while calling on my ** minute break from work i was able to place the call and end the call all solving the issue before it was time to be back at my desk Carlos is amazing and needs a raise!!!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-48354: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48354: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-48354: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-48354: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48354 taken from his Fitbit customer service problem that occurred on novembre 22º, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

GetHuman-48354's Fitbit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fitbit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fitbit in any way.

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