DirecTV: I was without cable for * weeks, I kept on argu...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~Szebra da novembre 28º, 2017

Background on ~Szebra's case

GetHuman: ~Szebra - can you tell our other DirecTV customers when your case took place?
~Szebra: Yes. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Szebra: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Szebra a list of common DirecTV problems)
~Szebra: "Technical Support" was why I was trying to call.

~Szebra's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Szebra: I was without cable for * weeks, I kept on arguing with them because they could only schedule me between **-* missed half days at work and no one showed. Tried to cancel my service and I was informed that I would break contract and owe them...still no cable.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Szebra: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Szebra: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Szebra: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Szebra: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Szebra taken from his DirecTV customer service problem that occurred on novembre 18º, 2017.


2.74 of 5 stars | 378 reviews

~Szebra's DirecTV Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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