Comcast: Not able to keep internet service in my account...
Una recensione del cliente Comcast da parte dell'utente GetHuman GetHuman-tacomaca da dicembre 4º, 2017
Informazioni sul caso di GetHuman-tacomaca
GetHuman:GetHuman-tacomaca - puoi dire ai nostri altri Comcast clienti quando si è verificato il tuo caso?
GetHuman-tacomaca:Sure. Era morning, il novembre 26º.
GetHuman:Hai raggiunto Comcast e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Comcast descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-tacomaca un elenco di Comcast problemi comuni)
GetHuman-tacomaca:"Billing" era il motivo per cui stavo provando to call.
Recensione di GetHuman-tacomaca sul servizio clienti di Comcast
GetHuman:Quindi come riassumeresti la tua esperienza per la Comcast community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-tacomaca:Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/26/17?
GetHuman-tacomaca:My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman:Quantificiamo la tua esperienza contattando Comcast. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Comcast?
GetHuman-tacomaca:Darei loro un four su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-tacomaca:Darei loro un one su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Comcast di affrontare il problema in modo rapido ed efficace?
GetHuman-tacomaca:Per questo direi one su cinque.
GetHuman:E infine, qualche consiglio per gli altri Comcast clienti?
GetHuman-tacomaca:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Comcast sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-tacomaca tratte dal suo Comcast problema con il servizio clienti che si è verificato il novembre 26º, 2017.