Care.com: they charged my card on a saturday but would no...

Una recensione del cliente Care.com da parte dell'utente GetHuman ~ripped off da novembre 21º, 2017

Background on ~ripped off's case

GetHuman: ~ripped off - can you tell our other Care.com customers when your case took place?
~ripped off: Sure. It was morning, on novembre 13º.
GetHuman: Did you reach out to Care.com, and if so, how?
~ripped off: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ripped off a list of common Care.com problems)
~ripped off: "Account Access" was why I was trying to call.

~ripped off's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ripped off: they charged my card on a saturday but would not answer the phone! i signed up for one month, which means ONE MONTH! beware of giving this company your credit card number. no trouble getting visa on the phone, though.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~ripped off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ripped off: I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~ripped off: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~ripped off: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ripped off taken from his Care.com customer service problem that occurred on novembre 13º, 2017.

Care.com

2.10 of 5 stars | 238 reviews

~ripped off's Care.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care.com in any way.

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